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Terms & Conditions

Last updated: January 2026

1. Introduction

Welcome to Wildtor. These Terms and Conditions govern your use of our website and services. By accessing or using Wildtor, you agree to be bound by these terms.

2. Definitions

"Wildtor," "we," "us," and "our" refer to Naturebox LDA, operating the Wildtor platform.

"User," "you," and "your" refer to any individual or entity using our services.

"Operator" refers to third-party operators offering expeditions and experiences through our platform.

"Booking" refers to any reservation made through our platform.

3. Use of Services

You must be at least 18 years old to use our services. By using Wildtor, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

You agree to provide accurate, current, and complete information during registration and booking processes.

4. Bookings and Payments

All bookings are subject to availability and confirmation. A deposit of 25% is required at the time of booking. The remaining balance is charged automatically according to the following schedule:

  • 50% of the trip price is charged automatically 60 days before departure.
  • 25% of the trip price is charged automatically 15 days before departure.

By completing a booking, you authorize Wildtor to store your payment method and process future charges according to this schedule. If a scheduled payment fails, you will be notified by email and given 7 days to update your payment. If payment is not received within 14 days, your reservation may be cancelled.

For bookings made within 60 days of departure, the payment schedule will be adjusted accordingly. Bookings within 15 days of departure require full payment at the time of booking.

All prices are displayed in EUR and include applicable taxes unless otherwise stated. Additional fees may apply for certain services.

We use secure payment processors (Stripe and PayPal) to handle all transactions. We do not store your payment card details.

5. Cancellation Policy

The following cancellation policy applies to all bookings made through the Wildtor platform:

  • 60+ days before departure: Full refund (free cancellation).
  • 30-59 days before departure: 50% refund of the total amount paid.
  • 0-29 days before departure: No refund.

If an expedition is cancelled by the operator due to weather or other circumstances, you will receive a full refund or the option to reschedule.

Refunds are processed within 5-10 business days to the original payment method.

For full details, please see our Cancellation Policy page.

6. Operator Responsibilities

Wildtor acts as an intermediary between adventurers and operators. The actual services are provided by independent third-party operators who are responsible for the execution of expeditions.

While we vet all operators for safety and quality standards, we are not liable for the acts or omissions of operators.

7. User Conduct

Users agree not to:

  • Provide false or misleading information
  • Use the platform for any unlawful purpose
  • Interfere with the operation of the platform
  • Attempt to gain unauthorized access to our systems
  • Submit fraudulent reviews or ratings

8. Intellectual Property

All content on Wildtor, including text, graphics, logos, and images, is the property of Naturebox LDA or its licensors and is protected by copyright laws.

9. Limitation of Liability

To the maximum extent permitted by law, Wildtor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability shall not exceed the amount paid by you for the specific booking in question.

10. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance before your trip. Wildtor does not provide insurance coverage.

11. Modifications

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes shall be resolved in the courts of Lisbon, Portugal.

13. Contact

For questions about these terms, please contact us at:

Email: tours@wildtor.com

Phone: +351 966 227 534

Address: Lisbon, Portugal